Premium Brand Distributors Pty (Ltd) is the sole importer and distributor of Nikon photographic and sport optic products for South Africa and Sub-Saharan Africa.
Premium Brand Distributors is the legal custodian of the Nikon Brand and holds the copy rights and trade marks for Nikon in this region.

Kindly note that the only Nikon Authorized Service Centres are located at the following address:

Nikon House – JOHANNESBURG
Midstream Business Park
Erasmus Road (Entrance by Grey Owl Shopping Centre)
Louwlardia
Centurion
Telephone: 086 11 NIKON (0861164566)

Nikon House – CAPE TOWN
Ground Floor
Wembley 2
Corner of Glynn and Mackenzie Streets
Gardens
Cape Town
Tel: 021 461 2325

Generally, a manufacturer works with a single importer who can sell and support their products in a given region. The importer usually has local dealers and distributors who resell the imported products; this is called a "distribution channel". Grey Market refers to merchandise that is imported and sold by methods other than these normal channels. For local safety regulations, certifications, and government requirements a manufacturer provides special packaging (manuals in the appropriate language, power cables designed for the local receptacle, etc.) and product engineering designed to meet local codes. Manufacturers also have service and support agreements with the authorised importer.

Grey Market items are not designed to be sold in a particular market and cannot be supported by the authorised importer because they may not meet mandatory safety and certification codes. Because these items are not designed for a particular market they may not function properly, or the authorised importer may not be equipped to provide service, support or software. With the opening of international borders and the use of the Internet to sell goods, Grey Market equipment has become extremely common in the photographic and consumer electronics markets. Many different types of equipment are brought into South Africa for sale without the proper documentation and South African consumers do not always know what they are purchasing.
Because the resellers' cost is less they can sell Grey Market items for less. Unfortunately this price savings is only on the initial purchase; because service and support is more difficult to obtain it may end up costing the consumer more in the long run.

One of the objectives of the new Consumer Protection Act 68 of 2008 (CPA) is to protect the interests of consumers in South Africa and in this case the CPA introduced an obligation of unlicensed importers to attach a conspicuous notice on "Grey products" to warn customers of such risks.

Premium Brands (Pty) Ltd is the sole authorised importer of Nikon Corporation of Japan for photographic devices and ensures that the products it imports are fully certified and safe for use in the South African market.
Premium Brands (Pty) Ltd cannot provide service, support or downloads for products that have not been imported by Premium Brands (Pty) Ltd.

If the deal was just too good to be true, it probably was. One of the first indicators that a piece of Nikon merchandise might be Grey Market is if the price is considerably less than most other resellers.
Additionally, a genuine Premium Brands Nikon product will include an Owners' Manual and Warranty Registration card in English. It will also include power cables (if applicable) designed for South African style plugs. Any other language on the printed material or wrong cables indicates a Grey Market item.
Another indication of a Grey Market product would be photocopied manuals or manually created software CD's. Premium Brands always provides professionally printed or duplicated materials with genuine products.

Premium Brands cannot provide any technical support or warranty service on Grey Market items. Additionally Premium Brands cannot perform any fee-based repair work on Grey Market items. Please do not contact Premium Brands for help with any Grey Market products. Please contact the reseller or importer of your Grey Market items for warranty and service information as well as software updates and downloads.

No! All Nikon products come with a warranty by the manufacturer. The designated Nikon service centre will always repair "in warranty" Nikon products and perform "out of warranty" repairs. If you own a Grey Market product it will need to be returned to the reseller or importer for service. Refer to your reseller or to the warranty cards included with the product for service contact information.